REACT Insights - Customer and Employee Engagement Research

contact@react.co.za

Turning Customer Perceptions into Insights that Drive ROI and Brand Excellence

At REACT, we uncover what your customers really think and feel — providing actionable insights to boost brand experience, loyalty, and business returns.

Our Core Services

Our research approach covers the three strategic pillars that support brands to establish amazing customer experiences:

Improve Customer &
Employee Engagement

About Us

We partner with our clients to build engaging, stakeholder relationships through cost-effective impactful market research programmes.

What makes us unique?

We have been operating in South Africa since 1994 and have become the experts in Customer Experience Research in Southern Africa. Our management & senior staff are intrenched with every project and attend all the client meetings and our Owner/MD is personally invested with each client, as he believes in long-term relationships and success.

The REACT Promise

REACT employs industry best practices that respect and protect all parties involved to ensure the delivery of quality market research services.

Loved By Businesses And Individuals Across The Country

We needed to identify flaws within our service delivery from a customer’s point of view. We were concerned about not getting actual results that could improve our service delivery. With React Surveys’ Mystery Shopping, we could identify problem areas in our services and products. The detailed reports enabled us to change our thinking when it comes to training staff, general customer service and product quality. React genuinely focuses on your objectives and assists with achieving that goal. I would recommend React Surveys to any customer oriented company that wants to ensure their customers get the best service possible.

We have been using React for at least three years now and have built up a tailor made program that gives a good insight to our customer service performance and trends. Both our corporate and franchisee stores are tracked and we can see from the consolidation reports where our training and other opportunities lie when it comes to customer service. The return time on the reports is excellent with reports coming back to us within a few days of the mystery shoppers visit. Our contact person at React is responsive and will update and change data within short periods of time once requested. Overall, we are very happy with the services of React.

Over the past 4 years, our company, on behalf of our clients, have been working with REACT on numerous market research projects. REACT Customer Research offers high quality services. Their team is responsive to our needs and flexible to meeting the demands of the projects at hand. We have been very satisfied by their work, and our clients have benefited from the insights emanating from the research. I would recommend and consider REACT for the market research needs of your company. As we shall continue to enjoy the partnership we have with REACT for the future.

I have been a mystery shopper for many years for various mystery shopping companies. React Customer Research definitely stands out comparing to other companies for the following reasons:

All staff members extremely pleasant and always available if you need assistance in field. Mystery Shop surveys easy to complete with no IT hick ups. Everything is online and you do not have to waist your time and money to visit a office for briefings. My supervisor always inform me if new projects are available.

I highly recommend React Surveys if you are passionate about measuring service levels via Mystery Shopping. I see React Customer Research as a true pioneer in the Mystery Shopping field.